Thinking differently about stakeholder engagement – six key tips
Sep 22, 2020
Early on in my career, I had a call from the post-room manager. She was confused – and angry. Bags and bags of extra mail had arrived, and she didn’t have the staff in to sort it. She had heard that it might be something to do with me. It was.
I was happy that my project to insource a service had completed as expected. All the redirections were working – including the post. The only problem was that the post-room staff had never been on my radar. I’d never considered the impact on them. And the impact was pretty big.
That was my first ‘real life’ lesson about the importance of stakeholder engagement.